Frequently Asked Questions

 

Once I order, how long before my account is set up?

Your hosting account will be activated instantly.

If I am not happy with the service you provide can I have my money back?

This will not happen. It is our goal to ensure the happiness of all our customers. However, to provide you with peace of mind. We offer a no questions asked 30 day money back guarantee.

How long does it take for support questions to me answered?

All tickets are answered within 6 hours maximum. However, it is usually much faster often within minutes.

Do you provide Windows Based hosting?

No. Due to the extra stability, flexibility and reliability of Linux we only offer Linux hosting.

How do I publish my site on an addon domain using FrontPage?

You need to set FrontPage to publish to addondomain.yourmaindomain.com (as if the addon domain is a subdomain). For example, if xyz.com is your main domain and abc.com is the addon domain, set FrontPage to publish to abc.xyz.com.

How do I add domains in my control panel?

To add a domain click "Addon Domain" in cpanel.

You will see three fields.

In the first field, type the name of the domain you wish to add.
In the second field, type a subdirectory name. This will become the root (parent) directory of your addon domain. It is going to appear as a regular directory in the public_html folder of your main domain. For example if you're adding xyz.com, then type in xyz, as directory name.(you can give the parent directory of the addon domain any name you like)

In the third field enter the password you wish to set for this domain.

Then click add domain.

How do I manage email accounts for my domain?

Each domain you add to your account will have its own control panel CPanel. With CPanel you can manage all aspects of your domain including set up email account, auto responders, email forwards etc.

How do I check my email using programs like Outlook and Eudora?

To check your mail for a specific email account using Outlook or Eudora, use the following settings:
Mail Server: mail.yourdomain.com
Username: your entire email address (i.e. address@yourdomain.com)
Pass: whatever set for this email account

If I use up all my allotted space what happens?

You will be notified by email that your account is full. You can then either look at you account to make sure the space isnt being used by unnecessary files or you can upgrade to the next plan. You can upgrade your account at any time, it requires no work from you and will not interrupt your service.

What if I reach the maximum of the highest plan?

Should this happen we will create a custom plan for you. Send in a support ticket and we will give you a quotation for a custom plan. Note: The only custom plans we create are those larger than our largest plan.

If FrontPage included on your servers?

Yes. You can use FrontPage 98, 2000 and 2002 with the latest FrontPage Server Extensions.

Do the plans include Fantastico?

Yes. For more information on the scripts which are available through fantastico visit our plans page.

Why do you use 2Checkout for payments rather than your own system?

By using 2Checkout we are able to offer our customers increased security. 2Checkout process hundreds of millions of dollars worth of sales each year and as such have spent millions developing secure payment solutions. 2Checkout also help us detect fraud orders, further protecting our servers from fraudsters and spammers.

What is the absolute path to my web directory?
The absolute path to your web directory is:
/home/your_username/public_html


I have another question, what do I do?

You can contact us via our support form: Click here

Or you can send us an email support@monoclehosting.com

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